Writing – Page 4 – Life on the Wicked Stage: Act 3

Sunday Morning Reading

Back home from travels. Still sharing stuff that warrants attention.

Back home after a couple of weeks on the road. Good times. Crazy times. Nevertheless, it’s Sunday and there’s Sunday Morning Reading to share.

“Life isn’t just about knowing what you should do, or having the resources to do it, it’s about following through.” So says, John Burn-Murdoch in his piece The Troubling Decline In Conscientiousness. I agree there’s a decline. I’m not so sure the remedy is as simple as it sounds.

The AI race is continuing whether we want it to or not. Apparently there’s now a way to create your own TV show if you want to keep diving deeper into your own delusions. Nina Metz has a great piece on this intrusion into the entertainment industry saying After A Long Day, The Last Thing I Want Is To Tell GenAI To Create a TV Show For Me To Watch.

In Notes From The Circus, Mike Brock takes a look at The Faux Intellectuals of Silicon Valley. “When oligarchs treat human civilization as thought experiments while sophisticated courtiers provide intellectual cover, democratic discourse itself becomes impossible.” Nailed it.

I don’t know about you, but my handwriting went downhill mere minutes after I was no longer graded on it. So it has always sucked. So, I’m not sure if NatashaMH’s latest applies in my case, but she is taking a look at what happens When The Handwriting Changes, suggesting that the body keeps score and so does the pen. Damn, if I’d know there was score keeping…

Mathew Ingram takes a look at age gating, the move afoot to protect kids from the perils of the Internet in The UK’s Well-Meaning Online Safety Law Is A Dumpster Fire. American dumpsters won’t be far behind, because we like to hide from the things we think are bad, pretending we’ve solved the problem, instead of addressing the problem.

Matthew Wolfe tells a great story about Chicago and America’s first black detective, who had a few secrets of his own in The Talented Mr. Bruseaux.

The turmoil among Apple users continues to roil for lots of reasons. Certainly this week’s obsequious bending of the knee by Tim Cook has added more to it. I wrote a bit about that here. I like John Gruber’s take on the issue in Gold, Frankincense, and Silicon.

(Image from OlegRi on Shutterstock)

If you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. If you’d like more click on the Sunday Morning Reading link in the category column to check out what’s been shared on Sunday’s past. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.

David Mamet’s Woke Pain Behind His Masks

“Always tell the truth. It’s the easiest thing to remember.” -David Mamet

I first arrived in Chicago in 1999 aiming for a theatre career. I arrived just as David Mamet, one of the bright lights in the theatre firmament at the time, was spreading his wings and moving on from the city that birthed the characters in his plays. Here’s the thing, I was never that big a fan of his work.

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I saw the genius in it, but in the viewing it was always as predictable as it was entertaining. In later years after Mamet had found success in film I actually came to believe that his work for the big screen was actually better than it ever was on a stage. As an example, I enjoy the film version of Glengarry Glenn Ross more than I ever have on stage and I attended the Amrerican premiere of that play at The Gooodman Theatre back in 1984. The Spainish Prisoner and State and Main are delights that I always enjoy revisting.

To be fair, I’m in a minority among my professional peers. There’s no denying Mamet’s influence in the theatre and film. Personally, I was more a fan of Sam Shepard’s work. The two ran neck and neck in popularity in my early days in the theatre. But that’s not what this is about.

Somewhere along the way, Mamet became even more of an enigma when he opened up about his political views, which in some ways spun in counter orbit to the milieu of much of what his plays seemed to profess. His plays had a power dynamic that while not completely in sync with the “eat the rich” vein, both celebrated and condemned the powerful, alongside empathy with the downtrodden or less capable.

He was always a gadfly who reveled in that reputation. But there’s reveling, and then there’s reveling. At times it seemed as if he aspired to assume a Bertolt Brecht-like influence. I’m referrring more about his views on theatre, than his political views. Check out his book True and False, or the videos and articles you can find all over the Internet.

No matter what you thought of his work on the stage or in the cinema, once he began commenting about politcal and social issues he became, I dare say, more entertaining than any piece of dramatic literature he created.

In a recent podcast with Sam Fragoso, Mamet revealed that part of the reason for his seemingly 180 degree turn in professing his political beliefs was because those in the media and literary circles that had always promoted him turned away from his work. No criticism stings more than being ignored. I’m not sure what’s the chicken or what’s the egg in that discussion, but it was a statement that did leave quite a bit of egg on his face. He later got fed up with Fragaoso and walked off the podcast.

Continuing to stay in the entertainment news this week, Mamet authored an op-ed in the Wall Street Journal called Sorry, Billionaires — There’s No Escape, essentially saying we’e all doomed regardless of how we’re measured on the wealth scale in life. Biilionaires who think they’ve built doomsday hide-aways will be undone by the laborers they hire to keep the places running. Of course those less privileged don’t even matter in the equation. It’s a reguritation of the history of the world that Brecht and Sondheim did better.

The thing of it is, for many Mamet was always as entertaining as he was enigmatic . I find him more so in these later chapters of his story, even with its odd and often confusing mix of woke hurt feelings bouncing up against his conservative bent.

But then, as Mamet, contradicting his maxim about truth says, “it’s not a lie. It’s a gift for fiction.”

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

AI Customer Support Devalues Customers And The Company That Adopts It

AI customer support isn’t all that intelligent or supporting

I noticed an article on MacRumors that Apple is getting ready to roll out it’s “AI-powered Support Assistant.” Apparently Apple’s only willing to take the risk with tech support and not customer support. That’s where money might exchange bank accounts.

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This is the way the world is spinning at the moment. My prediction is that companies will ratchet back these cost saving moves but not until the realize what it costs in customer loyalty. We have to go through the suck, before we get to the less suck.

I base that prediciton on my experiences spending the better part of this Summer and past Spring helping clients and a few relatives, some elderly, work to cut back on expenses and take care of some warranty repairs for appliances. (Hint: Ditiching warranty services is one way to cut montly costs.)

Timing is everything. My efforts coincided with several of these companies caught in the process of switching to AI solutions for customer and tech support. To be direct, it was a mess. For me, the customer, and also for the employees left holding the bag on the other end of these crazy corporate strategies.

No one would argue that most customer and technical support systems were in good shape previous to these kind of moves. They were indeed ripe for re-inventing and they have always been easy marks for the bean counters to cut corners.

Chatbots had already begun to proliferate, descended from automated phone trees like some form of inverted evolution that only a sadist could love. No one would ever conclude that they had been intelligently designed. My previous experiences were always hit and miss, but at least I understood that if I followed the steps I could eventually reach someone on a phone or live chat. During these transitons that became nigh on near impossible.

Prior to one of the companies I worked making the switch, it had become obvious that they had abandoned call centers and let their agents work from home. I kid you not, I spent one phone call with a barking dog in the background of whatever small quarters this rep was in, and another with two small children fighting with each other in the background of another call.

Let me give you one example from my recent experience with one company undergoing a transiton to AI tech and customer support.

Sears Home Services

Sears Home Services has been a popular home warranty service for many throughout the years. It’s been apparent for a while that services like these have lost their luster and some have devolved into scams. But for folks of certain generations they were always in the monthly budget. In my experience with one of my clients, prior to their switchover, it worked about as well as it was advertised to work. You made a call, talked with an agent, set up an appointment, a technician arrived to check things out, ordered parts if necessary, rescheduled the appointment, and then came back to effect the repair or replacement.

The first repair I assisted with happened just like I described above. The entire process from first call to final signoff on the repair took 10 days.

The second call not so much.

I guessed things were in trouble when the phone number prominently displayed on the webpage would not yield a method of speaking with an agent, but kept pushing me to their chatbot. The chatbot had limited options that you could select. It did not have a way to enter any request beyond those options. My guess is the company didn’t want customers speaking to an agent.

Undaunted, I did the usual online searching for phone numbers and finally stumbled on to a Reddit thread where users experiencing the same problems were reporting phone numbers that worked. Until they didn’t. It was a cat and mouse game of dialing a phone number before it was changed or taken out of service. That lasted about a week.

Finally I succumbed and scheduled an appointment via the chatbot. That chatbot sure was happy. I was told the support technician would contact me the night before to schedule a more specific appointment window. Things were looking up. That call never came. The morning of the appointment I got a text telling me the appointment was scheduled between 8 and 5pm. In my previous experiences these appointments were scheduled in four hour windows.

On the afternoon of the repair, at 5:30pm I got a phone call from a support person saying he would be their in a half-hour. He showed up 45 minutes later. He diagnosed the issue, said he would order parts and they would be shipped directly to me. This was a change I’ll describe later. He then said he needed to go sit in his truck and work with the system to get the parts ordered and that would take a half-hour or so becuase the system was constantly kicking him out mid-order and he would have to start over.

When he came back to finalize everything for that appointment he reiterated that this new system was screwed up. I told him I wasn’t a fan either. We had a good conversation.

Previously, according to him, each night technicians like him would get a list of their appointments for the next day. They would go to a drop ship pickup location for any parts for that day’s appointments, head out and do the work. Now the system sent parts directly to the address of the repair and required the customer to reschedule the next appointment once the parts arrived. Because customers were not receiving notifications of these part shipments, the parts would just show up, often get returned, delaying the inevitable service.

Most striking in his telling was the fact that he no longer received the next day’s list of appointment the night before. Only the first one for the day. Once that was completed he would receive his next appointment. Again, according to him, the previous system in place for dispatching personnel was pretty good at scheduling the next day’s appointments with minimal travel time between appointments. Now with the new system, he would find himself traveling between appointments, often located far apart, more than he would working the repairs.

To begin to bring this ancedote about this repair to a close, suffice it to say that the entire episode from first call to eventual repair has not yet been completed. It begin on May 20. Once it was determined that the appliance needed to be replaced, not repaired (that took two appointments,) a new one was ordered. Then canceled by Sears Home Repair’s system. Then re-ordered.

On the night before the scheduled delivery I got a call that it would be delivered the next day. That morning I got a call saying the delivery would take place that morning. Ten minutes later I got a call saying that the appliance had not been delivered to the delivery driver. (It was too large for a home delivery.) This necessitated canceling the order, re-ordering and a repeat of the process.

Somewhere in the middle of the process phone calls with agents became possible again. Progress? Not quite.

After several discussions with several agents I discovered that they were as challenged as their customers were by the new system. I’m sure you’ve played the escalation game to get to a supervisor and I played that game here as well. At last count I’m waiting on approximately 7 phone calls from supervisors that never came in.

Eventually the appliance was delivered to the delivery person. But there was no record in the system of an appointment to install the new one and remove the old one as per the warranty.

It took a month and two more canceled appointments for installation before Sears finally gave up and said a check would be forthcoming to cover the installation costs. That check has yet to arrive. (That’s why I consider the transaction not completed.) We did get the appliance installed on our own.

But of course, we did receive the usual survey request asking us to rate how well Sears Home Repair Services performed. Once the check arrives and clears the bank, my client will be cancelling that warranty. That will be our response.

Xfinity

One bill I was working on reducing for another client was Xfinity. I probably don’t need to say more if you’ve ever dealt with that company. But I will. I simply wanted to call and discuss plan options for reducing the bill.

No where was I able to get through to a live person. I was sent links to chatbots that would promise a live person, if I followed along, but those calls never connected.

I eventually took a trip to an Xfinity store and got the info and made adjustments to my client’s bill in person. The staff member at that store told me that they were seeing more foot traffic because the online and phone systems were such a mess.

Back to Apple

Now, I began this post mentioning Apple’s move to a generative AI based technical support system. I find this greatly disappointing. In general, because I believe this type of cost cutting move represents a decline in how I value a company because it represents a decline in how these companies view their customers. And in Apple’s case, I have typically found Apple’s tech support to be better than most companies. Not perfect. Still flawed. But better than most.

I’ve had to work through some tricky issues over the years with Apple’s technical support. Some easily resolved. Some not so. One of those issues required several months worth of conversations, eventually reaching up the chain to Craig Federeghi, before getting the issue resovled. I can’t imagine any tech support system being able to measure up to what Apple has currently, even with flaws and failures that require steadfast persistence and often negotiation.

In my attempts to aid my clients I’ve tried some of the AI chatbots that aren’t part of the specific company I’m working with. Typically they spit out much of what I imagine is in the documentation most phone bank customer service reps use to begin a diagnostic process. (Yes, the device or appliance is plugged in.)

I imagine that Apple will use this new system to handle those rudimentary requests that come in that I’m sure fill up the tech support queues and can be resolved easily. I can only hope Apple then passes more difficult issues to an actual human being who can do the type of intervention necessary to reach a resolution. Heaven help us all, and Apple, if they ever automate the degree of support that requires screen sharing over to a robot.

I have yet to meet anyone in the real world that thinks AI on any level is going to fulfill anything close to the promises made by those pushing it. Folks have already seen and felt the results of these early efforts and have turned sour on the entire concept. I think of this like I imagine the last century’s transition to the automobile. Regardless of how some felt upon seeing the first automobiles on the same streets as pedestrian and horse traffic, everyone knew, for better or worse, it was a future they would have to adapt to.

I have encountered a few business owners who think AI will help them create efficiency and reduce costs, but their discussions about what is possible demonstrate a real hype-fed ignorance and hoped for way of cutting costs. I have one client who is smitten with the promise, but is constantly getting bitten by the results.

I’m betting Apple’s move will take a bite out of its customer satisfacton numbers as well.

(Image from Munthia on Shutterstock)

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

The Quest for the Unicorn AI Device

Hyping a tech war that won’t ever happen

Reporters love to declare war, crown winners and dismiss losers. Except of course when it comes to shooting wars and the rhetoric that often leads to them. But that’s not what this post is about. Tim Higgins of The Wall Street Journal, and his headline writers, are declaring that Mark Zuckerberg Just Declared War on the iPhone.

I usually expect this kind of nonsense from the half-a-gazillion blogs and social media accounts out there that like to ginny up controversy to generate clicks. With AI glasses will clicks become blinks?

Now that I think about it, I’m wrong in my expectations because the WSJ, like most of the mainstream media is trying hard (too hard) to follow that pattern these days. It’s an easy game to play in the short term, but then so is the game of companies and governments making big announcements about the future. Remember the “pivot to video?” Remember “virtual reality?” The faux legs went out from underneath that pretty quick.

Higgins does and mentions those failures to capture marketshare beyond the initial hype and funding fevers. Nevertheless, he forgets a few simple things during his embedded tour on this march to the promise of “Personal Super Intelligence.” (That’s this fiscal quarter’s new label.) Zuckerberg might indeed be banging the war drums by propagandizing AI glasses as the latest form factor of mass destruction, but it’s too much hype without enough rhythm to marshall the troops. And to be fair, most of Higgins’ column is just regurgitating old news (AI summary?) that has been bouncing around in what passes for new news these days, tacking Zuckerberg’s recent announcement on as the headline war cry.

Bottom line in my opinion, we’re not going to see any new form factor take down iPhones, smartphones as a category, or computers, as the way we live, work and play in any near future. Folks have been waiting for all kinds of second comings for quite awhile now. I love how even the coming of advanced AI is now referred to as “near emergence.”

One day perhaps. Long after most of us interested in what this technological moment might eventually yield will have forgotten what Medicare and Medicaid were actually about. If and when that day arrives, the real clicks (blinks?) will be in tutorials on how to turn off all of the notifications and other distractions and keep the tech from tracking you.

I’m old enough to remember when FourSquare came on the scene. The promise was you’d walk down the street and receive a notification from the coffee shop you just passed about the daily special. That never really materialized, but the tech was different then. Google and Waze later tried that and just annoyed any driver who stopped at stoplights looking for their next turn.

When the marketing survelllance mavens can figure out how not to send me ads for something I just bought I think there might actually be a chance for that kind of thing to work. A small chance, but a chance. But they’re not even close to that on the backend, let alone integrating them into some device that might pinch your nostrils after wearing them for too long.

Don’t get me wrong. I think it is indeed cool when companies create niche products that give some people joys and hobbies. Bits and pieces of that kind of innovation often creep into bigger things that do help our lives somewhere down the road. Even if they become creepy. Obviously I’d prefer they not become creepy, but that’s where the money is and the creeps always follow the money.

I’d much prefer to see the money and the hype meisters follow something like this that could probably actually help humanity. But even that kind of innovation can attract the creep factor.

Call me when a reporter can research, write, and submit for editing a column like this one I’m complaining about with a pair of AI glasses, an Alexa device, or a pendant, or any other smart device currently in the works.

Call me again, when the AI summary machines can actually deliver an accurate summarization of that article.

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

Sunday Morning Reading

Roads traveled too well

Some things defy understanding. Others appear less murky. Occasionally some hit the target. That’s why I read. That’s why I share. I’m still traveling and on the road for a bit, but there’s plenty to share in this week’s Sunday Morning Reading. Tomatoes and potatoes may be involved.

Phillip Bump recently accepted a buyout from The Washington Post and hasn’t announced new plans yet. But he’s still writing. Glad he is. He has always been one of my favorite writers and chroniclers. Check out his latest piece Humans Didn’t Evolve To Understand Our World.

When you reach a certain age (certain is alwasy self-defined) you start looking back to the beginning and wonder what will mark the ending. Cris Andrei calls them Bookends. This piece hit the target given that I’m visiting some old haunts on this trip. Oh, and approaching a certain age (self-defined.)

Tuning out news, noise and distractions is never easy. NatashMH takes a look through the marking of Ozzy Osbourne’s passing and other recent cultural touchpoints in Fractals of Modern Life. If you don’t look too hard, all the news, noise and distractions don’t really touch or point towards much in the grand scheme of things. But are we entertained or just dulled into carrying on?

Sometimes writers write just for the fun of it. David Todd McCarty says that’s where this piece, Killing Time Waiting for Friend, came from. I need to find more of the fun of it. Anyway his piece, gave me a chuckle. I did not read it at Denny’s, although I visited one of my favorite locations of the past during my travels.

I’ve linked to and written about Cory Doctorow’s theory of enshittification quite a bit. I’m doing so again with this piece You Can’t Fight Enshittification. I don’t think it’s a question of not fighting, I think it’s a question of not knowing there was a fight to begin with.

Staying in the tech vein, I’ve been linking to Mathew Ingram and others who are talking about the demise of Google Search. Take a look at Pete Pachal’s piece, What Content Strategy Looks Like In The Age of AI. Look beyond the headline on this one.

Speaking of Mathew Ingram, you should read Social Media Didn’t Start The Fire, It Just Fanned The Flames. I agree. That said, if you drink acclerants through a firehose you’re bound to bust.

On the political beat, Jon Pavlovitz offers up Everyone Believes They’re Esssentially A Good Human Being. Actors who play villains will always say that they look for what’s good in their evil character. It’s a form of coping. I happen to think this bunch of performance artists trying to burn down the country never bothered looking beyond the glee they take from their villainy. Apologies to real performance artists.

And to close things out on a competely different note, check out Will Dunham’s piece on the Evolutionary Origins of the Potato Revealed — and a Tomato Was Involved. Some things do defy understanding.

(Image from Mr. Abstract on Shutterstock.)

Sunday Morning Reading

A bit of this, a bit of that. All good bits.

It’s the Dog Days of Summer and it’s been a hot one so far. We’re traveling again, but there’s still some interesting Sunday Morning Reading to share. Some of it hopeful, some elegiac. Some just geeky and fun. Enjoy.

Kicking things off is a piece in The Atlantic from Anna Deavere Smith called When You Don’t Look Like Anything. She’s a singular artist always worth paying attention to. Her story of her 50-year search for the American character is certainly more than worth your time. Damn good stuff.

A.R. Moxon popped up on my radar this week with a piece called Total Eclipses. It’s part 2 of a series, the first being Be Bolder, Not a Boulder. If you’re like me and looking for any light at the end of any tunnel these days, do give both pieces a read.

NatashaMH offers up An Ode To The Poetic Detours. It’s about writing and where she finds inspiration, but more broadly, it’s about observing, noticing, listening, seeing, and feeling between the lines we sometimes get trapped within.

Will Dunn asks Are Emoji’s Killing Language? I’ve been saying they are for quite some time. For the life of me I don’t understand why we seem intent on regressing back to an age of hieroglyphics instead using the complex beauty of words and language.

Mathew Ingram says The Google Link Economy Is Dying and It’s Not Coming Back. He’s not wrong. Actually, he’s very right.

Health is a big deal in tech these days, especially when it comes to adding features to improve monitoring what’s going on in our bodies. Frankly, as someone who uses medical devices for monitoring my diabetes, the promises to add that kind of monitoring to smart devices, along with blood pressure and other conditions, sound hollow, seeming as realistic to me as self-driving cars. We may get there one day, but for now it’s mostly a clever way to market something new to increase the bottom line. Victoria Song takes a look at Samsung’s recent effort to check out our level of antioxidants with their smartwatch in I ‘Fooled’ Samsung’s New Antioxidant Feature With a Cheez-It.

Much has been made of Paramount’s caving to Donald Trump, leading to the firing of late not comedian Stephen Colbert. That was quickly followed up by the Trey Parker and Matt Stone’s skewering new season opener of South Park. Paramount paid up, got its merger, and in an Aristotelian, if not Mel Brooksian sense there’s some grand comedy in the entire thing. I’m a fan of Alexandra Petri’s piece examining the moment pre-South Park titled Are You Laughing Yet?

Sometimes we just need to laugh at what feels like no laughing matter.

(Image from Milen Kolev on Unsplash)

Commodore 64 Nostalgia Nerds

Count me as a Commodore 64 nerd back in the day.

The older you get, nostalgic moments can be fun, even if fleeting. If nothing else they jog a few memories to the front of your brain for a bit. When they involve bits and bytes they also help you remember just how much things have changed. One of those fun memories for me is of my first computer, The Commodore 64.

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Recently, news hit that Christian ‘Peri Fractic’ Simpson, who has been trying to revive the Commodore 64 for some time now, has finally put enough of whatever he needs to start taking pre-orders for a “new” Commodore 64.

The announcement stirred a wave of nostalgia from those, like myself, who owned one of these early personal computers. And like many, those waves felt quite pleasant to surf in for a while. It also has churned up some of the rough waves from back in the day when “what computer is best” was a big part of the discussion.

I owned the Commodore 64, later moved to the Commodore 128 and then an Amiga, before eventually surrendering to the IBM PC/Windows world and later Apple. But I do indeed have fond memories of sprites dancing around on the small TV monitor I had connected to the 64, all of the peripherals I accumulated along the way, and some of the games. Archon and Lode Runner were two of my favorites, and the text adventure version of The Hitchhiker’s Guide to the Galaxy was my first exposure to Douglas Adams. I was also a fan of the GEOS operating system. And yes, I typed in many a computer program from computer magazines of the day, as well as quite a few words into PaperClip.

Drew Sauer has penned a nice piece on this called The Commodore 64 Made A Difference, continuing the trip down memory lane and also surfacing some of those “what computer is best” feelings, apparently not too deeply buried in some memory banks. Apple bloggers John Gruber and Jason Snell have taken issue with some of Sauer’s comments and recollections.

Frankly, it’s all in good fun, (I hope), I don’t think it matters much for those who hope Simpson can deliver on his promises, and if he does, plop down their money to relive some of those memories. Nostalgia itself also comes in waves.

I’m also sure that memories can falter, become fuzzy, and take on a life of their own. Which is something the Commodore 64 could never do, unlike what so many want their computers to do today.

You can find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

Sunday Morning Reading

Notice the good things amidst the bad.

It’s been a week. But I repeat myself. These days it seems like that’s always the case. Superman’s back. (Again.) So too are this season’s butterflies. Everything circles back. Today’s Sunday Morning Reading is a potpourri of topics of interest that stroke a number of chords, some familiar, some not so, some good, some not so. Either way, enjoy.

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In That Was Good, Merlin Mann says that smart people always find the best reasons for being very sad. I can relate. He suggests the cure for that might be noticing some good things. Even the small ones. Check it out. It’s a good thing.

This week featured the news revisiting the subject matter of several plays I’ve written or directed in the past. One of those, Inherit the Wind, the play by Jerome Lawrence and Robert Edwin Lee, is a semi-fictional retelling of the Scopes Monkey Trial in Dayton, Tennessee. This year marks the 100th year anniversary of that trial. Neil Steinberg has a terrific piece, both commemorating and commiserating. Given how short a distance we’ve traveled in this circle we keep walking in. Check out 100 Years Ago, The Scopes Trial Gripped The Nation, And Here We Go Again.

Twice a week on social media I post “This is your now weekly, and continuing reminder that we’re still fighting the Civil War.” Frankly, I don’t see it any other way for reasons I shouldn’t have to explain. I don’t often post interviews in this column, but I’m making an exception this week to post Amita Sharma’s interview with political scientist Barbara Walter who has helped forecast civil wars in other countries. Take a look at San Diego Political Expert Details Steps That Could Lead To US Civil War.

I blow hot and cold on Tom Nichols’ political commentary. I very much like his piece Damn You All To Hell! Find out his thoughts on how Hollywood taught a generation to fear nuclear catastrophe. It might have worked with that horror. Funny, yet sad, how it hasn’t worked with all of the goings on currently.

History is indeed always an incomplete picture that’s always evolving and struggling to take hold. In Texas Man’s Fight To Move A Lynching Marker Sparks New Battle For Truth, Christina Carrega pinpoints one of those moments of evolution.

Mathew Ingram says We Shouldn’t Blame AI For The Stupid Things That People Do. I agree. AI is the prime example.

Chris Castle takes on a piece of the Section 230 argument, thinking that a new theory of liability is emerging, grounded not in speech, but in conduct. Give a look at The Duty Comes From The Data: Rethinking Platform Liability In The Age of Algorithmic Harm.

And to round out the circle this week, take a look at David Sparks’ A Remarkable, Unremarkable Thing. Don’t let the small things go unnoticed.

(Image from Anya Chernik on Unsplash)

If you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.

Sunday Morning Reading

Mixed feelings and mixed emotions on a Summer Sunday by the lake.

The 4th of July weekend is wrapping up in the U.S. and many are having mixed feelings this year. Today’s edition of Sunday Morning Reading will feature some excellent writing on some of those mixed feelings in addition to some interesting reads on familiar topics from familiar writers, and some not so familiar. Enjoy.

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First up, let’s take a look at Elizabeth Lopatto’s view on the state of things in the states in her post The American System of Democracy Has Crashed. Excellent. Should be required reading.

Neil Steinberg also has thoughts well worth your time in He’s baaaaaaack.

Jack Hopkins gives us The 4th of July: What We Were Meant to Celebrate — and How We’re Failing It. Again, worth a read as we close out the long holiday weekend and this section of today’s Sunday Morning Reading.

Now for some catching up on some links I’ve delayed too long in sharing.

First up is The Chosen Few and the Cost of Global Silence from NatashaMH. History repeats. All the damn time. As she also demonstrates in this piece The Cruelty of Indifference.

Relative youngster, David Todd McCarty writes about aging in When I Am Old.

Writers are having trouble finding the right fit when it comes to how to make a living. Matthew Ingram tells us Why Substack Shouldn’t Be The Future of Online Publishing. We

Chuck Wendig argues about and bemoans the loss of downtime in his writing process given all that’s happening around us in A Small But Vital Thing, Taken.

While writers search for new ways and new homes, Joshua Rothman wonders What’s Happening To Reading?

Never Forgive Them is a piece from Edward Zitron from December 2024 that seems relevant again in more ways than it was intended then.

Composer and poet Stan Stewart recently had his computer die on him. He writes about what he lost and found in Of Dead Computers and Really Living.

Matteo Wong says The Entire Internet Is Reverting to Beta. Sure everything is a janky work in progress, certainly in the janky days of AI. But I think that’s how those who think they run the joint like running the joint.

And to close out this week, take a good look at this wonderful long read from Eric Konigsberg from all the way back in 2001, entitled My Uncle The Hit Man.

Image from Giuseppe Argenziano on Unsplash.

Sunday Morning Reading

Intelligence or compassion? They both caught my eye this week.

It’s interesting how topics surface throughout a week. I’m not sure if it’s follow-the-leader or hive mind thinking, but from the sources I follow this week it seemed like everyone was thinking and writing, in one way or another, about Artificial Intelligence. Or maybe just about intelligence.

Certainly there was plenty on other topics because there were certainly plenty of other big things happening. Some intelligent, some not so. Some showing the capacity for compassion right along side our capacity for cruelty. I’m sure there will be plenty written in the days ahead about all of those things. These are the posts that stuck with me for this week’s Sunday Morning Reading.

Kicking things off is a short post by Gene Weingarten called A Cat Named Grandpa. It’s about compassion.

Mathew Ingram wonders Is AI Smarter Than We Are or Stupider Than We Are? Read the piece. If you’ve read any of the things I’ve written on AI you’ll know I agree with Mathew’s conclusions.

David Todd McCarty thinks the lack of originality in human consciousness is both appalling and comforting in I Gotta Be Me.

Natasha MH was Seeking God In A Machine.

For those who need to think about end of life issues, this might be a timely, yet frightening from Ashley Belanger. Check out How To Draft A Will To Avoid Becoming an AI Ghost. Apparently, it’s not easy.

Matteo Wong writes about The Newspaper That Hired ChatGPT. It’s mostly an interview, but one worth reading.

Folks can become addicted to and troubled by just about anything, and AI is no different. We’re starting to hear more and more about this, which is somewhat surprising on a number of fronts given how short a time generative AI has been with us. Kashmir Hill writes about a young man whose reality became so distorted it almost killed him in They Asked ChatGPT Questions. The Answers Sent Them Spiraling.

While not about AI in specific, this tech story speaks volumes about the decisions tech bosses make that influence the technology we use to work and play with. Check out Phil McKinney’s I Convinced HP’s Board To Buy Palm for $1.2B. Then I Watched Them Kill It In 49 Days.

And Happy Father’s Day to all. Miss you Dad.

(Image from Rey Seven on Unsplash.)

If you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.