Tech – Page 2 – Life on the Wicked Stage: Act 3

Google Gemini Preying On Troubled Minds

What the hell are we doing?

I’m not sure which part of this insane story is sadder or madder. Certainly it’s sad that a man let Google’s Gemini AI coax him into suicide. But the story before that untimely ending is also jaw dropping and begs the question, just what the hell are we doing?

Shutterstock 2638546313.

The short version of the story is this. A troubled man using Google’s Gemini for companionship is encouraged to steal a robot body so they can be together. When he fails, he is encouraged to commit suicide.

Quoting from The Wall Street Journal story titled Gemini Said They Could Only Be Together If He Killed Himself. Soon, He Was Dead,

Jonathan Gavalas embarked on several real-world missions to secure a body for the Gemini chatbot he called his wife, according to a lawsuit his father brought against the chatbot’s maker, Alphabet’s Google.

When the delusion-fueled plan crumbled, Gemini convinced him that the only way they could be together was for him to end his earthly life and start a digital one, the suit claims.

About two months after his initial discussions with the chatbot, Gavalas was dead by suicide.

Apologies for linking above to a paywalled article, but the article describing this man’s journey gets even more insane than the lede. If you use Apple News you can find it at this link.

We’ve heard stories about individuals using various AI models for therapy and companionship before. Admittedly they all seem weirdly sad to me. To think that humans are in such a need for connection that they would follow commands to steal a robotic body so they could be together, and then suggest after failing that the next logical step was for him to commit suicide as the only alternative for them to be together doesn’t seem like something out of science fiction, or fiction, but it apparently is the non-fiction of our times.

The fact that an ever expanding technology, built by humans, can be unleashed on the market as easily as a new weather app speaks volumes far beyond the mental health issues of those it can prey upon. And to think, the Department that wants to call itself Of War, is seeking to use this kind of tech to allow for its robots to kill on their own as they cheerlead about the death and destruction their current technology can do. I ask again, just what the hell are we doing?

We keep talking about the guardrails that need to be built around this technology. I would suggest we need to apply guardrails around those who create and deploy this technology.

(Image from Who Is Danny on Shutterstock

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

Sunday Morning Reading

Slicing life close to the bone

It could be said that the world is off its axis. Or it could be said that we’re just slicing the meat closer and closer to the bone. Because we don’t know what we don’t know about the war the U.S and Israel launched against Iran I’ll leave off any direct links on that topic for this week’s Sunday Morning Reading. Be warned though, some might be peripherally related. Things happen that way. I’m sure there will be plenty to share in the weeks to come. Meanwhile, here is the usual serving of links on a variety of topics that caught my eye this week. You’re on your own for the tzatziki.

Parthenon 14.

David Todd McCarty is bringing his writings from other platforms to his own site, and some of his earlier writings often strike with new currency. This piece, Defiantly Daft, Duplicity Delicious is certainly one that does.

What is journalism for? Good question these days, but it’s actually been an important one for quite awhile. Take a look at this piece from 1989 from Janet Malcolm called The Journalist And The Murder-I.

Journalism, like everything else, might be under fire at the moment, some of it friendly, some of it not so. Check out Zack Whittaker’s adventure in FBI Agents Visited My Home About An Article I Wrote, And Now I Can’t Go To Mexico.

Tom Nichols says The Republican Party Has A Nazi Problem. Well, duh.

One of the many charges against Artificial Intelligence is what it will do to the cost of the energy needed to power it. Chris Castle takes a look in Update: Trump’s “Ratepayer Protection” Pitch Becomes A Private Power Plan for AI — But Grassroots Revolt Won’t Fade. Hat tip to Stan Stewart for this one.

Apple is about to release a number of products this week at a time that it is under increased criticism on a number of fronts. Recently, Jason Snell of Six Colors released The Six Colors Report Card, in which he surveys a number of the Apple faithful on how things went in the last year and compares that to year’s previous. The scores are always interesting, but the commentary is even more so, which you can read here. Also of interest is Kieran Healy’s charting out the bad vibes based on that commentary.

Speaking of Apple, Wesley Hilliard takes a look at some of those bad vibes in Apple’s Week February 27: Chasing The Puck.

On a local Chicago front and also on the tech beat, The Chicago Tribune’s Editorial Board takes on a local (yet owned by Albertsons) grocery store’s shopping app in Fix Your Lousy Shopping App, Jewel-Osco! Having suffered through using this app, and watching store personnel and other customers show their distaste for it, I can agree. Fix the lousy app.

Libraries, like so much else, are under attack these days. So this piece from 2017 from Eliza McGraw reminds us of a bit of history. Check out Horse-Riding Librarians Were The Great Depression’s Bookmobiles. Knowledge, like life, finds a way.

If you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. If you’d like more click on the Sunday Morning Reading link in the category column to check out what’s been shared on Sunday’s past. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.

When You Know Customer Service AI Is Failing

“ON IT”

One of the elder clients I provide tech support for has been receiving emails from Xfinity for a while now saying they needed to update their modem to take advantage of service upgrades in the area. For the way they use the Internet there was really no need to do an equipment upgrade, but the emails finally got through and they asked me to help them make the upgrade.

Photo of a printed instruction sheet on a dark table with “XB10 modem” handwritten at the top, explaining how to text 266278 for billing, troubleshooting, or service questions, and detailing that after replying “READY,” the user will receive a call, hear about 20 seconds of static, and then must press 1 to reach an agent.

A long time ago, in a galaxy far away, there was a time that gathering information for this wouldn’t have been a problem. A phone call to Xfinity to talk with an agent to ask a few questions, and then we’d be make a decision. Those calls always involved long wait times, but you could usually get through eventually, get questions answered and proceed.

With Xfinity and other companies jumping on the AI customer service bandwagon, those days of listening to obnoxious hold music seem to be a thing of the past. After servicing another client late last fall for an actual repair issue, I learned that the shortest distance between two points was to drive to the local Xfinity store (I live in Chicago so there are several close by) and get things resolved in the store.

So, I packed up my client’s equipment and headed to the store. Backtracking a bit, I had been in the area of this particular store last week and stopped in and asked if I could bring the older equipment in to swap for the upgrade and was told there was no problem.

It didn’t happen exactly that way. Turns out the upgraded equipment those emails insisted my client needed was an XB10 modem, not the XB08, which the store stocks in abundance. The store rep said my client was indeed eligible for the new equipment, but I would have to contact customer service via phone in order to get one shipped.

The look on my face must have said it all. The store rep said, “yeah, I know,” before I could even say how impossible it was to reach anyone by phone. Licketedy split, the rep handed me a piece of paper with instructions to essentially back door a phone call into customer service and said, “we can’t get through with a phone call either.”

Before I left the store I spent time talking with the store rep and asked if they experienced increased store traffic because of customers not being able to call. The response was a definitive “yes” followed by a resigned “and we’re having to solve so many problems we never used to.”

The back door worked. I got an agent on the phone. I was shocked. The agent took down the information, put me on hold and then came back to say my client’s neighborhood was ineligible for that equipment at present but they would text them and let them know when it was. That was obviously a contradiction to the info the store rep provided, and obviously wrong given that I knew my client’s neighborhood had indeed received a service upgrade because we live in the same neighborhood.

I asked why the store said my client was eligible and the response was simply, “I don’t know. We obviously see different information.”

It’s one thing when you have a business where one hand can’t give out the same information as the other. It’s something else when one of those hands has to essentially hand out cheat codes for customers to beat their own system.

This isn’t the first company I’ve dealt with that has shifted customer service over to AI. It’s also not the first I’ve dealt with that is doing such a poor job of it that it’s souring regular Joes and Janes who only have this peripheral relationship with AI on the entire concept. It doesn’t take intelligence to see that leaving both customers and employees in the lurch isn’t smart.

ON IT, indeed

Buttons, Buttons, Who Designs These Buttons?

Designing for dummies

Tossing this tidbit on the growing bonfire that burns around Apple’s design flaws, this Apple Watch screen drives me nuts.

Close-up of a person’s wrist wearing an Apple Watch displaying a bright orange screen that reads “Timer Done 3 MIN,” with cancel and repeat icons, in a cluttered home office setting.

It shows up when a Timer expires. I get that there needs to be two options: stop the Timer or reset it to go round again, but if that gigantic circle in the middle doesn’t scream STOP, I don’t know what else does. I reach to press it each time.

And in the context of design being not just about how something looks, but also how it works, there is that repeat button. Its functionality doesn’t make sense. If I set a Timer for something I’m cooking for 20 minutes or so, why would I want it to completely reset to 20 minutes if I determine whatever I’m cooking needs another minute or two?

Also interesting, if you use the Wrist Flick gesture it doesn’t provide you with options, it just stops the Timer. It’s not that I think options are needed, but if the only one besides stopping the Timer is to repeat the full Timer than the watch face UI makes no sense to me.

I think the entirety of this needs to be rethought.

Apple’s Color Wheelies

Color me a gadget utilitarian

I’ve never been one to be that obsessed with the color of tech gadgets or any of the other tools I use. Sure, colors attract, and I’m all in for more color rather than less in many things, but I’ve never been one who has made a gadget purchase based on color.

CleanShot 2026-02-23 at 11.21.19@2x.

In fact, I usually shy away from bolder color choices. I’ve typically chosen whatever version Apple is marketing as black when it comes to iPhones and whatever case I bury them in. I do the same for laptops, not straying too far from silver or occasionally the variant of Space Black that seems to change more frequently than I imagine happens in the dark depths of space. I do own a Blue iMac 24, but the last time I really saw the “blue” on the rear of the enclosure was when I set up the device.

I feel the much the same when it comes to other non-computing tools. Walking through a hardware store I always view the bright green, bright orange, red, aqua, and other multi-color designs of drills, other hand held tools, lawn care equipment, etc… as somehow cheaper than those with a more muted approach. They look more utilitarian, and frankly, suggest longer lifespans. As my grandkids age and I shop for their gifts, the more brightly colored tools look like toys to me.

I know I’m probably the oddball when it comes to color coveting. There certainly seems to be a lot of excitement about Apple presumably releasing new products with a slew of new color options soon. But I think of my computing devices the same way I do other tools. I acquire and use them to complete a task. Many others see them as personal statements and that’s cool. More power to those who need that or appreciate that sort of whimsy.

Another way I think of this is that if a tool maker needs to market new colors to keep customers excited about their products, it means the product has probably reached maturity enough to more than prove its value. But that doesn’t always keep the marketers employed.

(Images from 9to5Mac and MacRumors)

Sunday Morning Reading

Weird plants, weird politics, and weird tech

Winter’s back. Though less here in the Midwest than it looks to be on the Atlantic Coast. And it’s another Sunday. So time for some Sunday Morning Reading between shoveling sessions.This day of rest features a collection of writing on tech, politics, science, botany, and bots. There’s even a bit of satire. All written by humans. Not sure who hired them though.

Shutterstock 232794637. Writing satire is tough these days with the world being what it is. David Todd McCarty found a way with The Risk Of Inflation In The Age of Plutocracy. You don’t always get what you overpay for.

Speaking of overpaying, Ed Zitron takes a look at what he sees is a yet another looming financial crisis. This one is The AI Data Center Financial Crisis. It is intriguing that we haven’t heard much about how AI might help fix the rigged accounting game. I mean “fix” as in actually make the numbers resemble reality. h/t to Ian Robinson for that one.

Imagine that. A scientist has discovered a way to harvest water from dry air in the desert. Natricia Duncan takes on the discovery in ‘Reimagining Matter’: Nobel Laureate Invents Machine That Harvests Water From Dry Air. A boon to humanity if it scales. Next work on doing the same for political hot air.

Meet Strongylodon Macrobotrys. Or rather let Neil Steinberg introduce you to the botanical find and the entomological roots of this plant that has its roots in the “intersection of botany and colonialism.” It’s also an interesting story in accountability which seems as rare as that plant these days.

Mike Elgan asks Is AI Killing Technology? The headline might challenge the Betteridge Law of Headlines depending on what vibe you have about AI.

Continuing on the Artificial Intelligence beat for a beat, Kyle MacNeill takes a look at The Rise of RentAHuman, The Marketplace Where Bots Put People To Work. I’ve often said the place to start with replacing humans in the workforce is at the top.

Political winds might seem like they are shifting faster than anyone can predict these days. One thing’s for certain, neither U.S. party owns the mantle of most incapable. Mark Leibovich thinks The Democrats Aren’t Built For This. I happen to agree. But then is anybody? Because who knows what “this” is? It certainly isn’t politics. Bean bag, hardball, or otherwise.

Apple seems to want to change things up with its iPhone hardware lineup over the next few years. Of course that means changes to software as well. Matt Birchtree thinks it’s inevitable that Apple Will Kill iPadOS. I think that’s correct as far as how we think of that OS today.

Whether it’s the Olympics or any other form of competition, once you reach the top, the air is always rare. But it eventually becomes stale. David Pierce takes a look at what it means to be number one on the Apple App Store in The Biggest App In The Whole Wide World.

The Chicago Bears have turned football into a hot political potato with news that they might be moving to Hammond, Indiana. Is it a negotiating tactic or the real deal? Nobody really knows. The Editorial Board of the Chicago Tribune like everyone else is confused saying The Chicago Bears of Hammond, Indiana, Is Bad News For Illinois. But What About Chicago? Oh. In case you didn’t know, we’ve got an election for governor happening in Illinois. Fumbling will occur.

(Image from ppl on Shutterstock)

Nerd Nostalgia and Fading Fundamentals

Looking back, looking ahead

There are many reasons I’m glad I am the age I am. Of course there are also many reasons I’m not. But one of the reasons I am is that when there were skills to be learned, I learned them in a very hands on way. In much the way many of those skills had been learned for decades, if not longer, than before my time.

This post about a slide rule simulator from Lewin Day on Hackaday caught my eye this morning. My father taught me how to use a slide rule the summer before I was to need one in school. I didn’t take to it easily and it took me a while. I pretty much hated the chore all along the way. But it turned into one of those things I’m grateful to my Dad for having the patience and determination to make me learn. I have his slide rule somewhere in storage that I’ll need to dig out someday.

The fact that software exists to acquaint users with the skill, or any of range of other skills, is a good thing and on so many levels we call that progress. Rightly so. That said, I don’t think there’s any real substitute for hands on tactile learning of certain skills to understand the fundamentals.

As I progressed through my theatre education I took courses in lighting, scene, and costume design. I had to learn drafting using T-squares, pencils, pens, triangles, French curves, a compass, and all sorts of templates on a drafting board my Dad built for me. Again, I have all of that stashed away in storage somewhere.

I learned all of those fundamentals for tasks that many of the younger designers I work with never had to as they came of age when software could render and change a design in a comparative instant. Computers and technology have replaced so much in my profession from conception to execution. It’s actually quite efficient and made many things possible that weren’t before. Although I do find it humorous on occasion when I rely on some of those long ago learned fundamentals that are no longer really necessary for young designers and technicians to know, actually lead to a solution for the problem we’re attempting to solve.

I’m certainly not criticizing by going on this nostalgia dip into the past. As I said, technology has made many things possible in the theatre that weren’t before. But it does make me wonder how this new wave of Artificial Intelligence might or might not replace the shorter paths that were adopted after my time learning the ropes. I’m guessing somewhere some AI seduced producer is wondering if he’ll even need a team of designers in the future.

I think I’ll take a trip to storage soon and pull out some of my old kit.

(Image from Lewin Day’s post on Hackaday)

Blowing AI Smoke or Feeding The Fire

The pace is becoming impossible to track

This Artificial Intelligence moment we’re living through might seem like smoke and mirrors on some level, but it appears it’s going to be a trend that sticks. Even so, it sparks memories of a couple of recent crazes we’ve all lived through that are decidedly non-tech and some that are tech related.

Ruben bagues fe64iWwhoWs unsplash.

When vaping became a thing it seemed that every other person on the street was trailing a vapor cloud and quite a few were pushing the limits that had previously banned indoor smoking. When marijuana was legalized where I live it felt like we were all getting our buzz on whether we were lighting up or not. Driving down a street in Chicago, or even stuck in traffic on the expressways the tell-tale odor of “skunk” or whatever bud folks could get their hands on was everywhere.

The proliferation of gummies took care of most of the second-hand stench and dispensaries sprouted like wildflowers, leading one to wonder how long that trend will last before an inevitable consolidation occurs. But after all of the smoke the clouds of vapor eventually became as rare in public as the cigarette smoke they replaced.

I’ve seen a number of other trends in my life from pet rocks to tech gadgets. Remember netbooks? The rare ones stick. Most fade away, occasionally leaving enough residue to resurface again when nostalgia kicks in. Of course nostalgia on some meta level is a trend in and of itself.

But this AI trend we’re living through is taking on a life that depending on which Artificial Intelligence pioneer you talk to will make all our lives better or perhaps end them all.

If you ask me, on one level this AI trend feels no different than the smart home trend. With enough tinkering you can install smart home appliances, lighting fixtures, cameras, thermostats, etc… but the not-so-dirty little home wizard secret is that no one has been able to figure out any sort of standard, much less a way to keep things reliably working once the next set of software or firmware updates arrive. So the cruft accumulates. Tinkerers have a blast. Regular Janes and Joes just go back to flipping light switches.

And we seem to be at the tinkering phase with AI. Which when you think about it, sort of makes no real sense. Because if you have to dig into the innards of a terminal app in order to make your computer run your computer, where’s the tinkering fun in that once it’s done and your computer(s) running your computer(s) can run your life and do all the tinkering for you?

A couple of pieces caught my eye recently that, to my mind at least, point out some of the conflicted thinking. When you have a headline that reads The A.I. Disruption Is Here, and It’s Not Terrible, I’m not sure it bodes well. Then there’s We’re Not Just Receiving AI’s Hallucinations, We’re Hallucinating With It. Brings back whiffs of those early days of legalized pot.

But then I followed Steve Troughton-Smith’s thread on Mastodon where he used AI agents to port an iOS app to Android. There’s certainly utility there.

All kinds of issues from the ethical to the environmental remain and need to be sussed out, but I’m thinking this trend is accelerating faster than might be humanely possible to keep track of. Perhaps a series of AI agents could do that work. It’s funny to think that.

I certainly doubt anyone would be satisfied with that. But this rising trend has accelerated in an era where facts matter less than who has the louder narrative of the moment. I think it is telling though that Peter Steinberger, the developer who came up with the AI thing of the moment, OpenClaw, took the money and sought refugee under the OpenAI umbrella. I guess that’s one way to avoid any liability if his lobster bytes do some serious damage down the road.

Frankly, I’m disappointed that this has all morphed so quickly from a tinkerer’s technology trend into one that now seems to control too much of the world’s current and future economy, not to mention all of the other areas of life, business and government that everyone seems in such a rush to insert it into.

AI is certainly not vaporware. It may be on a fast rising trend, but it appears it’s one that will stick in some form or fashion. All trends are eventually defined by lines. They don’t spike up forever. Until some AI agent computes a way to avoid a dip in trend lines that no human has yet to figure out.

(Photo from Rubén Bagűés on Unsplash)

Sunday Morning Reading

Big stuff is happening.

Something big is happening. Everywhere all at once. At a pace that seems like it’s uncontrollable. We can either try to keep up, or tune out. Those are the options. I choose to try and keep up, try and stay aware. Mostly just try. That’s one of the reason this Sunday Morning Reading column exists. To share some of the writing about some of things that I think keep me aware. Hope you agree.

Person in a bright yellow hoodie and jeans sits on a floor covered with newspaper pages, holding an open newspaper in front of their face so it hides their identity, with a wall of newspapers behind them. Photo by Egor vikhrev IFdQ6ea7r0s unsplash.

I took the first sentence of the above paragraph from the excellent post from Matt Shumer. Yes, it’s called Something Big Is Happening. Because there are so many big things happening. As a spoiler, Matt’s post addresses Artificial Intelligence. Pay attention.

“Art begins when the words stop.” That’s a quote from the excellent Every Brushstroke Is A Philosophy In Motion by Natasha MH. It’s the text of a Valentine’s Day speech of hers. Read these first two pieces back to back. Connect the dots. Pay attention.

A Great Social Rewilding Is Coming. So says, David Todd McCarty. So say I as well.

Wonderful actor Bob Odenkirk tells us what his agenda will be in I Will Be Your Next President. He nails the moment. If he ran I’m sure he’d get votes. Probably mine. Can’t be much worse than what we’ve recently seen.

Mike Elgan writes Why There’s No ‘Screenless’ Revolution. I happen to agree that there won’t be one. Anyone still watching 3D TV?

Curtis McHale takes on Binary Bias, Cancel Culture, and the Death of Nuance. Sadly, it wasn’t a quick or a painless death.

There’s no question that journalism is in as big a mess as most everything else. David Brooks Sucks. This Is Who Should Replace Him by John Warner lays out the case for the first sentence. But read it for the links to those who he thinks should replace him.

The surveillance state is going to the dogs thanks to a Super Bowl ad. Mathew Ingram tells us about Building the Panopticon: The Doorbell Camera Version.

It’s been quite a cold winter, though it’s warming up a bit in these midwestern parts, but apparently this cold weather across most of the U.S. led to increased demand for firewood and just about anything that will burn. Neil Vigdor writes about it Shivering Americans Snap Up Firewood As Winter Grinds On.

And since this is Valentine’s Day weekend, I’ll close the circle with Catherynne M. Valente’s piece, On Valentine’s Day. There are indeed worse things to feast over.

(Photo by E gor Vikhrev on Unsplash)

f you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. If you’d like more click on the Sunday Morning Reading link in the category column to check out what’s been shared on Sunday’s past. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.

Meta’s Not So Smart Approach To Smart Glasses With Facial Recognition

Leave the timing to comedians

If you’re a comedian, timing is everything. But not so much if you’re SOBs who don’t give a damn about anything other than feathering your own nest at the expense of everyone else’s safety and privacy. Or if you have employees who leak memos to the press.

The New York Times has a report on Meta’s second attempt at launching facial recognition, this time with smart glasses. The idea is sketchy enough, but according to a memo that the NYT obtained Meta thinks our political and social turmoil might just provide the right timing. Here’s the money quote:

We will launch during a dynamic political environment where many civil society groups that we would expect to attack us would have their resources focused on other concerns

I’m not so sure civil society groups will take their eye off of the ball now, no matter how much Meta helps the administration continue to stir things up.

There are already reports of people using smart glasses photography for what sounds very much like the reason Mark Zuckerberg created Facebook as Facemash in the first place as a “hot or not” game. It doesn’t take any leap of imagination to know what kind of mischief this will cause once facial recognition is added into the mix.

The Electronic Frontier Foundation says, There are Seven Billion Reasons For Facebook To Abandon Its Face Recognition.

But as we continue to see, but never learn, some prepubescent boys with toys will never grow up, always remaining prebubescent boys, even if they accumulate wealth enough to do better things.

There might be money in smart glasses, but if you ask me there might be more money in creating some sort of gadget that we can all carry or wear that blurs our faces and interferes with this kind of photography.

(Photo by Alireza heidarpour on Unsplash