iPhone – Life on the Wicked Stage: Act 3

Nikita Prokopov Takedown of macOS Tahoe Icons Is Iconic

Apple should be embarrassed. It won’t be.

Nikita Prokopov takes Apple’s macOS Tahoe designers to task over their use of icons in menus in a a terrific, yet saddening post called It’s Hard To Justify Tahoe’s iCons. It’s an iconic takedown over what I also find an unnecessary and distracting visual change in Tahoe. Set aside that I think it’s unnecessary and unattractive, it’s just implemented so poorly it makes me wonder how many resources Apple devoted to something this poorly done, and how many more resources it will have to devote to hopefully cleaning it up.

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Prokopov’s post is filled with examples that points up inconsistencies and confusing metaphors. It is illustrated extremely well with enough examples that anyone at Apple should find the cataloging of it embarrassing.

In his conclusion he states:

In my opinion, Apple took on an impossible task: to add an icon to every menu item. There are just not enough good metaphors to do something like that.

But even if there were, the premise itself is questionable: if everything has an icon, it doesn’t mean users will find what they are looking for faster.

And even if the premise was solid, I still wish I could say: they did the best they could, given the goal. But that’s not true either: they did a poor job consistently applying the metaphors and designing the icons themselves.

It’s well worth a read, but I tell you this, as bad and as distracting as I thought this macOS Tahoe design feature was, Prokopov’s post is full of so many examples that it actually makes Apple’s choices even more distasteful.

(Image from Propokov’s post)

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

My Year In The Apple Fruit Basket 2025

Not a good fruit crop yield for Apple

2025 was an odd year toiling in Apple’s orchard.

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Getting this out of the way upfront, it was a year that Apple’s corporate behavior, personalized by Tim Cook, made me think seriously about looking to fill my computing needs and habits elsewhere. That’s an ongoing discussion I’m having with myself. As it rattles around my brain, I don’t see an alternative that is any better or any worse from a corporate posture point of view. Apple has plenty of company.

From a technology point of view I also don’t see any better alternative beyond reliving my past hobbyist days with Linux that I’m far too old to contemplate. I used to be that geek. I’m not anymore. Aside from communal political knee bending, every tech company’s plunge into the Artificial Intelligence swamp has mucked up everything, everywhere all at once, in one way or another.

I have to touch Windows now and again and every time I do I feel like I need to take a purgative and wash my hands. I feel much the same about Google’s products. Life as a geek was already becoming increasingly more distasteful in the days when it was just the algorithms that enshittified everything, but adding Artificial Intelligence into the mix has created a slop that even hogs are beginning to turn away from. I know that’s all here to stay and I’m honestly sad that it is.

Hardware

This was the first year that I didn’t upgrade much Apple hardware. I don’t think it was a conscious choice correlating with Apple’s corporate behavior, but I won’t rule out my subconscious working against my small contribution to Apple’s bottom line. Let’s put it this way, I didn’t feel the usual gadget lust tugs and twinges over anything Apple announced this year.

I did upgrade to an iPhone 17 Pro and didn’t even think twice about taking a serious look at the iPhone Air. Apparently I wasn’t the only one. There’s nothing really remarkable to say about the 17 Pro. It’s as good and solid as it’s predecessor and if that’s incremental, than incremental is more than enough for me. I think that’s also true for most users.

I did pick up a pair of AirPods Pro 3 and wrote a quick review that you can read here. The battery life on the AirPods Pro 2 was approaching end of life, so it was time, and I use AirPods a lot.

I also upgraded to the Apple Watch Series 11 from the Series 10. It’s not that the Series 11 does anything more remarkable from a technology perspective. It doesn’t. But I’m in sort of a trap of upgrading every year due to the technology I use to monitor my diabetes.

I use the Dexcom G7 sensor that pairs with both my iPhone and Apple Watch to show me and my doctor how I’m doing with my blood sugar readings. I’ve come to rely on the constant monitoring on the Apple Watch app more than I do on the iPhone. But the two devices and their apps are married. On the Apple Watch that constant monitoring takes a heavy toll on Battery Life and Battery Health. Since I’ve been using that technology Battery Health can degrade at or below 70% in a year. That’s enough for me to upgrade every year.

That is an excellent example of one of the pitfalls of Apple’s development pace that drops new operating systems annually, but trickles out fixes over the course of a year. Dexcom developers take quite a bit of time to catch up with new hardware and software. They have to. They are a medical device company. That lag is certainly more acute with a device that monitors medical conditions, but this year’s round of operating system changes have been challenging for developers in all software categories leading us all into a perpetual year of beta software.

Summing up what I feel about Apple’s 2025 hardware releases I’ll leave it this way. Apple continues to make good improvements with each hardware iteration. Quite frankly, I’d be content to see Apple continue iterating the way it has since the dawn of the M-series chip change, but the many voices continually calling for something newer and bolder seem like they’ll have their day in the next few hardware cycles.

The current crop of Apple hardware has matured into the best I’ve seen on the market. Here’s hoping all that’s rumored continues that trend. That said, I don’t really see the appeal of a vastly more expensive folding iPhone beyond it being a regressive retro move and small enough to make it easier to stuff in a pocket. I guess the next big retro innovation will be to bring back mechanical keyboards. But, hey the Commodore 64 also made a come back this year. I’m guessing a folding iPhone will be enough to excite the faithful. For a few months.

Software

Software provided the real color on Apple’s fruit plate this year with what they shipped and what they still haven’t. The Apple Intelligence slices are browning around the edges, leaving an unappetizing anticipation for what may or may not be unveiled. I say “may not” because in Apple’s announcement last spring delaying the rollout of how Apple Intelligence integrates with the “new Siri” there was an important word that most seem to have overlooked. Here’s the statement:

“Siri helps our users find what they need and get things done quickly, and in just the past six months, we’ve made Siri more conversational, introduced new features like type to Siri and product knowledge, and added an integration with ChatGPT. We’ve also been working on a more personalized Siri, giving it more awareness of your personal context, as well as the ability to take action for you within and across your apps. It’s going to take us longer than we thought to deliver on these features and we anticipate rolling them out in the coming year.”

The key word in that statement is “anticipate.” Most conventional assumption makers believe whatever Apple is working on will roll out sometime in the first half of 2026. But that word “anticipate” is a great hedge that only a PR professional or lawyer could love. I don’t doubt the pressure is on to release something. I wouldn’t bet a dime on it happening before WWDC 2026.

As for what Apple Intelligence is currently, it’s still nothing to write home about. Notification summaries remain a comedy gold mine. I think I’ve touched the Writing Tools a few times, but fall back on other proofreading habits and tools. Whatever Siri is or is not doing, it’s gotten worse and even less predictable than it was before. Every time an accidental touch of the camera button light’s up the border of the screen it’s more a reminder of what’s not there than what it was promised to do. Whatever Apple is planning, the current iteration feels like it’s been largely abandoned like a rotting piece of fruit.

Liquid Glass was the feature that did ship. Countless words have proliferated around the Internet about the design change. I’ve written a few myself. My take at year end is that Liquid Glass is neither here nor there.

Legibility issues and design disasters need lots of work and attention, most of which won’t come while the number 26 is still affixed to the operating systems. Devices still work, even though I’m seeing more and more haphazard weirdness as app developers try to play catch up while Apple itself is still trying to chase down its own problems.

Given the leadership turmoil within Apple who knows what Liquid Glass may or may not become in the future. But then who knows what it was actually intended to be in the first place, beyond a distraction from the Apple Intelligence miss. It certainly wasn’t designed to fulfill anything Apple’s marketers thought it might. If there’s harmony in trying to unify things across platforms, someone needs a basic course in music theory.

While I don’t hate Liquid Glass my continuing impression is that it still feels childish in a bubbly sort of way that doesn’t jive with the sophistication that the advanced hardware platforms seem to beg for. That was my first impression when Liquid Glass rolled out, and it was solidified after spending a large junk of time with my grandkids and other relatives’ kids watching them play children’s games on their non-Apple tablets over the holidays.

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It may look cool to some, but it feels like undercarriage lighting on a car to me.

There Were Some Good Things

The most important operating system change that Apple made was iPadOS 26, finally instituting, and then continuing to iterate on, a much better windowing system for iPads.

And, the best new feature on any of the Apple devices I use the most is the Wrist Flick to dismiss a notification on my Apple Watch. It’s simple, it’s effective, it makes sense on all levels. It should have existed earlier. And it should be what Apple aspires to with everything it creates.

Spotlight was given an overhaul offering new features like a clipboard manager. I’m still experimenting with it, but can see how it might replace Raycast in the future if Apple continues iterating on it. It’s a good addition that still needs work.

I think Apple is on to something with the changes it made for the Phone app to try and help alleviate spam calls. I hope they continue to improve this, because as good an effort as it is, I and others still find it confusing.

Perhaps the best thing about the OS 26 releases beyond that is that all of my devices are working as I anticipate if I look past (not through) Liquid Glass and avoid Apple Intelligence.

Summing Up

In the end, I think 2025 will be considered a lost year for Apple. I maintain that Apple’s ability to take the long view strategically hindered more than it helped. And I think that some of the executive level changes reflect that. But the fact that it takes a long time to see any new substantial change in an already crowded and confused orchard didn’t argue well for the year to be a success. The political posturing alongside the product missteps has led to my personal disgruntlement and I know it has for many others as well.

One of the many Apple mantras that we’ve become accustomed to is that Apple designs its products for 90% of its users. That may indeed still be true. As much as I feel comfortable with steady iteration in hardware and software, it feels to me increasingly that Apple is reaching more and more for innovations that excite the remaining 10%. I get that. And to a degree it’s commendable. But in my experience with the users I support, the majority of those in that 90% probably never even attempt to use many of these new innovations. It’s not a case of reach exceeding grasp in my opinion. Rather, it’s reaching in the wrong direction.

Apple has already made some noise that the next OS versions will be more fixing and futzing rather than feature rich. How could it not be? By the same token, how could it be if, I as feel is increasingly likely, it will be the first time we see what the new Siri and Apple Intelligence will really offer.

I also think Apple and the other tech companies need to pay attention to the warning signs that are starting to bubble up about Artificial Intelligence. I think most of the growing distaste of AI comes not from what these tech companies are offering on computing platforms, but from the day to day encounters people are experiencing in their daily lives as more and more non-tech companies roll out versions of AI support. The way I’m hearing and feeling it, jokes and complaints about AI at holiday gatherings this year are starting to compete in numbers with ones about government and politics.

I don’t think that’s an accomplishment that augurs well.

(First image from Johann Lensless on Shutterstock)

Apple’s Customer Support Weaknesses

Closing holes in customer support

The story from Paris Buttfield-Addison about losing 20 years of his digital life due to a hacked gift card broke last week when I was watching my grandkids. I was able to follow along but didn’t have time to comment, but it certainly flashed me back to some issues I have had with Apple in the past. The good news is that it appears that someone from Apple’s Executive Relations solved the issue.

If you aren’t up on the story the quick summary is that Paris Buttfield-Addison attempted to redeem a $500 Apple Gift Card he had recently purchased from a third party retailer. The card had been tampered with. Apple’s system saw it as problematic and disabled his 25-year old account. After frustrating attempts to resolve the situation Buttfield-Addison blogged about his situation, which was picked up by much of the Apple press. That in turn prompted action which escalated the situation to the Executive Relations Team. You can read all about it here.

As I said, the good news is that the account was eventually restored.

The bad news is that it took the pressure from exposure online to solve the issue. What’s good is that the story was picked up enough to generate that pressure. Often that’s not the case.

I can testify to that from two events in my Apple experiences. Both of which required escalation to the executive level. The second one requiring intervention from Craig Federighi after I had all but given up hope. You can read about that adventure here. It took quite a while to get that issue resolved, one that lasted through several operating system revisions.

The worse news is that increasingly if you have an issue with Apple (or any other large company for that matter) that falls outside their prescribed systems of support you really have to be either lucky or damned persistent to get a resolution. There’s an old saying that if you have one employee you have an employee problem. That applies to customers also. If you have one, you have a customer relations problem. To be fair in a company as large as Apple it has to be tough to mitigate these kind of issues given the very large number of users.

But if you smash those old sayings about employees and customers together the resolution dynamic can easily become untenable. It shouldn’t. The fact that large companies have to have an Executive Relations Team speaks to failures in management. Anyone remember Comcast Cares on Twitter? Great that it existed. An admitted failure that it had to.

When a company anticipates potential breakdowns and devotes resources to solving problems its existing customer support systems can’t handle, the dog is chasing its tail. One has to assume the resources devoted to Executive Relations Teams solving issues that regular customer support systems can’t must be less expensive than addressing the flaws in existing customer support mechanisms. At least I hope that’s the case. The alternative is that a company just doesn’t care.

To be fair, there will obviously be issues that can’t be anticipated that require some method of higher level oversight to be corrected. Customers can only hope that leads to better support further down the line once an out of the ordinary problem arises. Unique problems crop up all the time and rules and regulations get changed to deal with them. But setting up barriers to problem solving creates its own set of problems.

With more and more companies adopting AI solutions to help with customer service and support, it makes one wonder if we’ll end up with AI Executive Relations Teams made up of AI engines solving problems AI support created in the first place. But I imagine it will fall back to humans.

Assuming you can reach one without needing allies in the media to help make your case.

Thieves Get Picky And Only Want iPhones

Picky pickpockets

I find this story funny. I shouldn’t. But I do.

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Apparently thieves are picky when it comes to the smartphones they steal. According to this report in London Centric:

The thieves took Sam’s phone, his camera and even the beanie hat off his head. After checking Sam had nothing else on him, they started to run off.

What happened next was a surprise. With most of the gang already heading down the Old Kent Road, one turned around and handed Sam back his Android phone.

The thief bluntly told him why: “Don’t want no Samsung.”

As I said, I shouldn’t find anyone who finds themselves in this sort of misfortune funny. The victims. Not the thieves, obviously.

Discerning criminals are all about the resale value apparently. Which, if all of the analysts and fanboys get smart about it, might be a new metric to score the ridiculous game of which smartphones are better than another.

(Image from Donenko Okeksli on Shutterstock)

Apple Peelings

Like it or not, Apple locks us all into perpetual betas

A concerned reader asked me a question the other day. She wondered why I always seem so down on Apple even though I use lots of Apple gear.

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I have many reasons to be down on Apple. I’m not fond of how Tim Cook has sucked up to the Trump regime. I think Apple’s monopolistic policies harm developers and users alike. I think Apple can’t live up to the pace it has put themselves and us on. Apple’s “It just works” mantra long ago faded into the dustbin of history the same way Google’s “Do no evil” did.

That last one is the one that gets me riled up the most.

Things don’t “just work” anymore. They work sometimes. Sometimes they don’t. Sometimes after working for a while they just stop. Sometimes they return to working. Sometimes not. I chalk this up to the fact that every Apple user is essentially running beta software whether or not they have opted into betas. (I don’t run betas.) As I’ve stated here often, when beta software arrives for beta users on their devices, beta software is also being introduced behind the scenes on Apple’s servers. Beta users expect there to be issues. That’s the price of admission. Non-beta users do not. And in my view, they shouldn’t be exposed to those same “take your chances” experiences.

Most users aren’t aware of this and some of the signals that are easily missed are so common place that they are easily ignored. For example, if you use an Apple Watch to log in to a Mac, every now and then you’ll see a message on your Mac that you have to sign in with your password to make that Apple Watch feature work again. Typically, that happens around the time Apple releases a new beta version. Or you may see that a notification that a device you’ve owned for quite some time has suddenly signed on as a new device to your iCloud account as a new device.

Things get muddier still as most Apple coverage is about what’s happening with each new beta and ignores the problems that backend issues may cause for non-beta users. At least I rarely see it and I try to stay current. Apple coverage is also spending as much time looking to the future as it does the current moment. That begs the question, are we just bored with the present and if so, why?

Apple is on what seems to me like a far too haphazard and perhaps reckless pace of advancing software development that is leaving users and developers playing catch up, while it does the same. It’s one thing to play catch up, it’s another to play catch up when you’re adding new features into the mix at the same time. I get it. The pace of tech, fed by the AI bubble/boom/bombast is forcing everyone into a high stakes race. But it sure isn’t taking care of the potholes on the racetrack.

The last few years there’s been a period in the spring each year where things have settled down somewhat before they start ramping up again for the next year’s betas to be released at Apple’s WWDC. That typically comes after a .3 or .4 release of that year’s current operating system. That’s typically in the Spring and often feels like a breath of fresh air. I like the Spring. I also like the Fall, but while I eagerly look forward to the leaves changing color, I approach Apple’s annual Fall operating system releases more and more with trepidation knowing that some of the Summer’s beta issues will continue as we head into Winter.

A big part of this in my opinion is Apple’s fortunate position of taking a long view in its hardware and software development. Apple may be working several generations ahead of whatever they are selling at the moment, but I don’t believe they are paying enough attention to what’s happening in the moment the majority of its users are living.

But, back to that original question. After some of the bigger issues I mentioned earlier became prominent enough to make me question my use of Apple products I did some looking around and some self examination. Given that I support a number of folks who use Apple products as well as products from other makers it was easy enough to do. The simple sum that all added up to is that Apple’s hardware is, in my opinion, the best of what’s on the market, and no one else has come up with software solutions any more reliable than Apple at the moment. I chalk that up to the AI rat race that feels more and more likely to keep companies and users frustrated for sometime to come while everyone chases promises that more than likely won’t pan out they way they were sold.

Sure, I could try to work my older geek muscles back into shape and chuck it all and buy cheaper equipment to run Linux, etc…and that has had some romantic appeal. But in the end, I am no longer that romantic and will admit to the compromise that I need something that works reliably most of the time, if not all of the time.

The fact that I felt very uncomfortable typing the phrase “most of the time” in that previous sentence is I guess the best answer to the user question I opened this post with.

In a different context, but to the same point, since I pay for the hardware and the services I use, I feel I have every right to complain when something doesn’t work reliably or as advertised. It’s no different than complaining to my grocer or my auto mechanic when they don’t live up to service I initially signed on for. Sad to say, my realization is that it’s easier to change grocers or auto shops if things don’t change for the better. And that’s the compromise I’ve let Apple (and the rest of the tech sector) force me into.

I write about my experiences mostly. I don’t regurgitate Apple’s PR for clicks and then comment how problematic something might be on a podcast down the road when something new is rolling out. If I’m having a bad experience I’m betting others are too. So, I share what’s at my fingertips, on my screen, and occasionally running rampant in a memory leak.

(Image from zebronit on Shutterstock)

Smartphone Makers Need To Make Delete and Report Spam Buttons A Priority

Time to end the phone spam game

I’ve written about the changes Apple made to the Phone app before. I’m writing about it again. Apple, other smartphone makers, and the telecommunications companies need to make detecting and deleting spam calls and texts more of a priority. Yes, there’s been some progress but to call it incremental is to insult the idea of incrementalism.

Apple now sends unwanted calls to a sort of purgatory. If they’ve been already identified as spam you may never see them thanks to the new features, unless you check for them. If it’s a new phone call you will have the opportunity to banish it yourself.

It’s an improvement, but it still takes too much effort.

For example if you receive an unwanted call, you see this screen:

New Shareshot.

Unless you know to hit the delete button or to slide the number to the left for more options the design of the screen offers you only the two options, Delete and Mark as Known. Nothing on the screen gives you any indication on how to mark or delete the call as spam.

Tapping on the Delete button gives you the following options

New Shareshot.

Swiping to the left reveals the following icons with the orange one giving you the option to block the number.

New Shareshot.

My suggestion would be to design that first screen so deleting and blocking spam calls was a first page priority instead of having to make an additional tap or swipe to get rid of the number. If you asked me, in an age when spam calls are so prevalent I’d put a Block and Report screen on the main screen when a call comes in.

I also wonder why if I delete, block, and report a number as spam the number hangs around in a list, forcing me to use an edit function to actually get them off my phone. It feels very email like, reminiscent of having to check your spam folder if you think you haven’t received a message. But in these cases, the number as already been identified as such.

New Screenshot.

Apple has shown that it wants to help with the improvements I wrote about in an earlier post. Apple and other smartphone makers need to go further in helping us rid our phones of these unwanted annoyances.

Of course the telecommunications companies can do better here too. Spam filtering uses databases they maintain of phone numbers reported as spam. All well and good. But if you’ve already identified them as a spammer, don’t let the number make the call or send the text in the first place.

Slide Over In iPadOS 26.1 Returns Just In Time

Glad to have this multi-tasking tool back.

Since I don’t run betas on any of my devices, I’ve been somewhat anxiously waiting for the release of iPadOS 26.1 which returns the Slide Over multi-tasking feature to the iPad. It got here just in the nick of time.

iPad OS 26.1 arrived yesterday afternoon, about 2 hours before rehearsal began and I quickly set things up for the evening’s rehearsal, using Notes in Slide Over to quickly jot down notes as rehearsal went along.

I use an 11 inch iPad Pro in my theatre work as my primary device. It contains the script I’m working on and ever since Slide Over was available I would use that multi-tasking feature to keep one or more apps tucked away for quick access conducting rehearsals.

New Shareshot.

I do question why Apple only allows one app in this returning version as opposed to multiple apps as it did before. It was always handy to keep multiple apps available throughout rehearsal, given that I prefer to have my script open full screen on the 11 inch iPad Pro.

As a side note, I’m not a fan of the Liquid Glass border around the window in Slide Over. It waists screen real estate, almost begging you to look at the feature. Even switching Liquid Glass to the new Tinted version, now also available in iOS 26, doesn’t erase or lessen that border or its distracting impact.

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In fact, setting the border aside, switching back and forth I don’t really see any significant difference in the apps I’m currently using between the Clear and Tinted versions of Liquid Glass. I won’t call that a complaint, but I will say it might all be much ado about nothing. At least on the iPad.

Sunday Morning Reading

Balancing on the edge of a coin

Regardless of the many problems with the Internet, there’s no denying its benefits. One of those is the pleasure of reading stuff I probably would never be aware of without it. In many ways that’s what this Sunday Morning Reading column is about (as well as my life in general on the Internet.) When you read and live life enough, you discover that the trick is always balancing on the edge of the coin that separates the two sides.

There’s comfort perhaps landing on one side or the other, but life is actually in the fragile middle of the muddle somewhere, even if it’s a fine, and increasingly thinner line, often hard to discern.

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First up this Sunday is a piece by Josh Marshall of Talking Points Memo called Fear, Greed, Civic Virtue and the Fall of the Elites. Pay attention to that word “virtue.” As Marshall points out it originally meant “manliness.” The word’s evolution is as tricky as the concept itself.

Follow that up with Ian Betteridge’s The Politics of the Missing Middle.

Ian Betteridge’s law of headlines that says any headline that ends in a question mark can be answered with the word “no.” Steven Levy falls into Betteridge’s trap in his piece, Can AI Avoid The Enshittification Trap? Cory Doctorow’s theory of Enshittification has been a popular topic in this column and Betteridge’s law certainly applies here. For those looking for a primer on enshittification Greg Rosalsky has a a quick primer on the topic in A Theory Why The Internet Is Going Down The Toilet.

While technically not falling under the umbrella of enshittification, some of the ways folks are using AI sure sound shitty. Check out Alexandra Jones’s I Realized I’d Been ChatGPT-ed Into Bed: ‘Chatfishing’ Made Finding Love On Dating Apps Even Weirder.

Things are getting weird indeed. Adi Robertson tells us that The Next Legal Frontier Is Your Face and AI.

Several pieces on the arts and creativity stood out to me this week. David Sparks’ The Inherent Value Of The Creative Act reflects on his creative life and his resistance to using AI for the work of creating, but it helps with his administrative tasks. There’s that edge of the coin again.

Authoritarians always target art and artists first. You don’t need an Internet to discover that history, or perhaps we might if the current forces in charge have their way. Andrew Weinstein discusses Trump’s Campaign To Defund The Arts—and Rewrite History.

Speaking of creativity or rather the other side of that coin, Joe Rosenthal takes on Creative Neglect: What About The Apps In Apple? I mentioned some of this in a piece I wrote this past week.

Speaking of that edge and to close out this week, here’s an image of a Mastodon post by friend David Todd McCarty from this morning.

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(Coin Image above from ABARONS on Shutterstock)

If you’re interested in just what the heck Sunday Morning Reading is all about you can read more about the origins of Sunday Morning Reading here. If you’d like more click on the Sunday Morning Reading link in the category column to check out what’s been shared on Sunday’s past. You can also find more of my writings on Medium at this link, including in the publications Ellemeno and Rome.

Apple’s Changes To The Phone App Are Helpful and Confusing

Apple tries to improve the Phone experience

When the iPhone was first announced Steve Jobs uttered the now famous words about three products that would be combined into one:

Well, today we’re introducing three revolutionary products of this class. The first one is a widescreen iPod with touch controls. The second is a revolutionary mobile phone. And the third is a breakthrough Internet communications device.

The app for that “revolutionary mobile phone” has undergone few changes through the years since 2007, but nothing really to call home about. It can be argued that of those original three products, the phone has become perhaps the least important as users relied more and more on other methods of communication. This year with iOS 26, the Phone app got some significant changes. Some of which, at the moment, are proving quite helpful even if a bit confusing.

Let’s talk about the confusion first.

Apple introduced a new Unified View in the Phone app that consolidates Favorites, Recents, and Voicemails all under a single Calls tab. It sounds good to try and combine these features into one hub as a concept, but I find it confusing and some of the folks I support do as well. Apple also knew it could be confusing, providing users with a way to switch back to the prior Classic View with the familiar separate tabs for Favorites, Recents and Voicemail. Those folks I support are choosing to stick with the Classic View rather than learning something new. I’m swinging back and forth.

New Shareshot.

Like anything else new this Unified View breaks muscle memory. That sort of change isn’t necessarily a bad thing, but coming after years of users trained on the same interface, it’s about as confusing as flipping the mouthpiece and the earpiece on an old landline phone would be.

If you choose the Unified View and designate enough contacts as Favorites, it’s also a damn ugly interface to look at. Your Favorites are arrayed at the top with recent calls below.. If you tap on Show All, (the catch all bucket if you have more than seven Favorites) you’re taken back to the same list view from the older UI of the Classic View. (The Unified View is on the left and the Classic View is on the right in the image below.)

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I’m also confused at times about the differences between what’s a Missed Call and What’s an Unknown Caller as notifications sometimes, not all the time, appear in both places. Sometimes a call record will show up in three places if it’s also identified as a Spam call.

New and Newish Features

Hold Assist Detection sounds like a winner of a feature. In some cases it is. In some not. It makes me think that the designers of this feature have never used the Phone app to call a pharmacy or a doctor’s office where the person answering the phone is so busy that when they answer they speak so fast that you can’t understand what they’re saying. In my experiences attempting to use this feature in cases like those, the person on the other end just hangs up and I have to make the call again. I’ve yet to have a successful attempt at using this feature as designed other than testing it with friends.

New Shareshot.

As an intriguing side note, the same thing happened with a call to Apple Support.

Screen Unknown Callers is another new feature that works well in some cases yet not in others. It has certainly reduced the number of unwanted calls I’ve received since turning it on. The call screening happens before your phone rings, which apparently is enough to bring an end to a number of those calls. Sometimes those calls appear in the Missed Calls list, sometimes not. What I don’t understand is that some of these calls also show up as Priority Notifications while others do not.

There are three options for screening unknown callers. The first is Never, which means you aren’t screening and all calls come through. The second is Ask Reason for Calling, which queries the caller. The third is Silence which silences any unsaved numbers and sends them to voicemail, placing the log of the call in the Recents List.

I’ve been using the Ask Reason for Calling option and, as I said, it has cut down on the number of unknown calls I receive in a day. My wife and I received our current phone numbers when we lived in another state and area code, so we essentially reject any calls with that area code as unwanted. I do wonder if this will become a whack-a-mole game with spam callers in the future as they look for ways to get around this feature.

Call Filtering silences missed calls and voicemail from unknown numbers. Those calls end up in the Unknown Callers List. Sometimes in other lists.

Spam Calls, as identified by your carrier, are silenced, sent to voicemail and moved to the Spam List. Yet, sometimes are flagged as Priority notifications.

Live Voice Mail has been around since iOS 17 and is supposed to show you a live transcription of a voice mail so you can pick up if the call is important. I tried this a couple of times during the iOS 17 era but never used it regularly to gauge how well it worked. I’ve tried it a few times in iOS 26 and have not been able to see the live transcription until after the caller ended things on their end. So I’m guessing Apple has some work to do there.

The good news about all of this is that Apple in the last couple of years is working to make your iPhone less of a nuisance when it comes to dealing with unwanted calls.

The not-so-good news comes in two buckets. The new user interface will require quite an adjustment. Kudos to Apple for providing an option to switch back easily. The other bucket is that phone makers have to rely on carriers for reducing Spam. Spam lists are the province of the carriers. That push and pull is reflected somewhat in the design of the Phone app interface when it comes to blocking unwanted calls.

In order to Block or Block and Report a phone number as Spam there are two options. If you swipe left on the record of an unknown phone call a small orange icon with a white hand appears that reveals the blocking actions.

New Shareshot.

You can also open up a Contact card by hitting the Info button on the right of a Contact card, scroll all the way down to the bottom of the card and choose to Block the number from there.

Either method described above is more cumbersome than it needs to be in my opinion and it would be much simpler if Apple could design an incoming call screen that had a prominent Block button on it.

These new features Apple has added to the Phone app in my opinion demand better curation of contacts by a user to work effectively. At least in my case they do. Numbers you may use once in a while need to be in your contacts in order for these new phone features to identify them appropriately. By the same token, numbers you never want to hear from again need to be blocked or blocked and reported as spam.

All methods of communication eventually devolve into this kind of tedium and you’d think by now there would be money enough to find better technological methods to relieve us of it.

My other concern is one that I have about how Apple handles its apps in general. With a few exceptions, (Notes and Reminders) Apple tends to release new features for an app and then let them go years without continuing to improve them. I hope that’s not the case with these new features in the Phone app. Apple made a good, certainly overdue, next step with these changes. They can’t just leave us all on hold until they take the next one. We could all use a little more sanity and perhaps a bit more revolution from the “revolutionary mobile phone.”

Who knows? Maybe one day Apple will even turn its attention to the long neglected Contacts app.

More Thoughts and Issues With macOS 26 Tahoe

Unfinished Tahoe is not a friend to developers or users

I wrote a bit earlier about some of my early thoughts on the new OS 26 releases and here’s a few more to share about macOS 26 Tahoe. I continually beat a drum about the fact that we’re all on Apple’s beta bus, whether we opt in to receiving betas or not. I don’t opt in. Several of these thoughts keep that percussive refrain rumbling along through the issues below.

MacOS 26 Tahoe purple.

Memory Leaks

Since the release of macOS Tahoe 26.0.1 I’ve seen strange memory leaks increasing for what I think are odd reasons. For example, a process known as IconServicesAgent increases the longer I go between rebooting sessions. According to documentation I’ve found online, one of the causes of this can be an overly large or corrupted icon cache, or specific icon causing the problem. A solution is to clear the icon cache, which I’ve done, but the problem reoccurs.

I don’t have the expertise or the patience to tray and track down which icon(s) may be the issue, so hopefully this gets fixed in an upcoming release.

CleanShot 2025-10-17 at 09.35.13@2x.

My hunch is this has to do with icons being a lower priority for developers who still have a lot of other work to do on their apps. I base that on the number of non Apple app icons I see that haven’t been updated for Liquid Glass.

Notifications Memory Leak

There’s another memory leak that I see less frequently and seems a bit more random. You can see in the image above the amount of memory NotifcationsCenter is consuming. Apparently this “occurs when a program holds onto references to objects, like activities or other resources, even after they are no longer needed, and uses the notification system as a way to do so.” It’s tough to pin down whether these memory leaks are the fault of developers hindered by Apple’s choices, or just a system bug. Either way it’s far from optimal.

Again, I don’t have the expertise to sort this out, so I’m hoping for a fix in an update down the road.

Notification Summaries

Prior to macOS 26 Tahoe I had long ago turned off Apple Intelligence’s Notification Summaries on macOS Sequoia. I turned them back on with this new release to see if things improved. They did not. In my experience they are just as bad and just as useless as they were previously. So I’ve turned them off again.

Liquid Glass, Corners, and Such

I find the general acceptance that Apple made Liquid Glass less of a priority than it did on other device platforms amusing because it’s not only true, it’s true in the way a red wine stain shows up on a white shirt or blouse. That said, the somewhat half-way approach we do have, while not a deal breaker, is becoming increasingly more visually annoying.

CleanShot 2025-10-17 at 16.19.10@2x.

The lack of contrast for Sidebars always jerks my attention away when I have a sidebar open because for someone who once had real vision issues due to cataracts, it triggers a flashback to when I first started noticing those since corrected eye issues. The screen shot above makes it look like there is greater contrast than what I see in actual practice.

I’m also just not buying the entire concept of bringing “more focus to content.” Again, it’s more distracting than focusing. The more I see it the more distracting it becomes, which I’m guessing is antithetical to what Apple’s designers were hoping. This is true on iPhones and iPads as well.

CleanShot 2025-10-17 at 16.20.14@2x.

Widgets

This is one instance when the drum beat of bad beta behavior sounds loudest. Again, I do not run betas on any of my devices. Yet, each time that Apple releases a beta for the next version of macOS 26 all of the widgets I use on a secondary screen will disappear the morning before the release. I can set my clock by it. I’ll go to the trouble of restoring them. Within the next day or so duplicates of those widgets will appear, but strangely now revealed under Notifications.

CleanShot 2025-10-17 at 13.11.28@2x.

At first I deleted the duplicates but after this week’s beta release I noticed that they eventually disappeared on their own. It’s odd behavior to say the least.

Control Center

Speaking of Control Center, Apple is obviously hoping to move a lot of what functionality available in Menu Bar icons into the Mac Control Center. Apple has provided an API for developers to make that possible so that user can access those functions from the Control Center instead of the Menu Bar. I have very few apps that have taken advantage of this so far, again speaking to the slow pace of adoption by developers with other priorities.

CleanShot 2025-10-17 at 16.33.03@2x.

Even so, the two I have placed in the Control Center are sometimes present and sometimes not. To my surprise they appeared this morning. Not surprisingly they do not appear this afternoon, merely showing a place holder.

Control Center Notifications

Apple moved Notifications for things like Bluetooth and WiFi connections, volume sliders, and other functions so they animate out of the Control Center. That means they pop out in the upper right hand corner of the screen. That said, I find when they do animate they either distract me from what I’m doing, since I’m typically looking at the center of the screen, or my muscle memory of looking for them in different locations causes me to miss them entirely.

CleanShot 2025-10-17 at 16.39.54@2x.

The beta drumbeat pounds on

It’s been obvious since the release of macOS 26 Tahoe that Apple has a lot of work still to do. Some of that obviously was by design due to time and resources. Fine, but not fine. You can’t expect high performance out of a F1 race car unless your pit crew can nail the basics. As it currently stands Apple has its shiny new car well polished for pictures and demos, but is obviously still behind with its own engineering, throwing more delays at developers in the pit, in turn leaving users wondering about the turns ahead.

I frankly don’t see these gaps closing until sometime next spring at this point. Just in time for Apple to begin shifting resources to whatever comes next. I find that sloppy, unsettling, and like a lot of things Apple-like, not very Apple-like these days.