Part of the Information Super Highway traveled some rough road this morning. Meta experienced an outage in all of its services today that took down Facebook, Threads, Instagram, Messenger, and I imagine everything else in the Metaverse. A source told the Daily Mail that the company’s internal systems were also down. Boomshakalaka, another day on the Internet.
We’re somewhat accustomed to Internet outages. In much the same way we’re sadly becoming accustomed to extreme weather events. Some are caused by malicious hacks, some by incompetence, some by rodents chewing through cables. Internet connectivity has made so much of our current world more convenient and convenience always comes with a cost. It’s a cost that those who own the servers, the services, and the connections, sometimes don’t want to pay for, leaving users stranded at times. It’s apparently tough to value an ounce of prevention on the Internet.
We hear about these outages when big ones hit. That’s sensational news. But far too often there are “backend” issues that happen that we never hear about. Those are the ones that only affect “a small percentage of users” or companies that don’t command the public’s day in day out appetite for connectivity.
Intriguingly enough, those charged with communicating with users when problems do arise sometimes never hear about them either, or if they do are they are told not to talk about them. Again, nothing surprising.
The corporate PR pros may or may not issue lawyered up responses, but rarely do users get any nuts and bolts answers as to what went wrong. Vague apologies, promises to do better, free credit monitoring when user info is hacked, etc… We’ll’ hear the now-clichéd “small percentage of users” modifier trotted out whenever things get righted. It’s funny/not funny how we all just move on.
Earlier this morning I was chatting with some folks on Threads who were seeing issues with Apple’s Weather app not updating as designed on their Apple Watches. I casually replied that it was probably an issue with iCloud’s backend and how it was associated with the provider Apple uses to offer up weather info. These issues with Apple always seem to manifest as they are rolling out new operating system updates, so my guess is more than a guess. (Apple rolled out iOS updates today.)
I’ve been going round and round with Apple for almost two years now trying to solve what is apparent to me, after much effort and investigation, an iCloud related issue. It’s not just apparent to me, there are several other users experiencing the same issues I’m having, as well as other users with other iCloud related issues in similar but different veins.
When I talk to Apple Support (a regular occurrence) we’ve developed this coded, often unspoken, acknowledgment that the issues are iCloud related. But as I said in this post, Apple needs to allow its support personnel to acknowledge directly what the problems are. And in my case, and those of others, so far that continues to not happen.
(Side note for those who might read the links above or are familiar with the situation: I’ve discovered a workaround to sometimes get things back to normal thanks to Dwight Silverman. Signing out of Messages and then back in works about 8 times out of 10. Otherwise I just have to wait it out.)
The problem is bigger than a social media network going down, or a streaming service buffering out during the big game for lack of bandwidth. Those may be frustrating but in the grand scheme of things merely inconveniences. But the more connected our daily lives become to our banks, our medical institutions, our governments, etc… the more reliant we become on services being well run, well maintained, and frankly just available and working as advertised.
I think of it as I think of streets and roads. We’re reliant on them and need them well maintained. The big difference is we see the potholes and understand the inconvenience we’re about to experience when the construction barriers go up.
When Apple, Microsoft, or Google releases a software update, they are not just updating the bits and bytes on your device. Corresponding updates happen on the backend as well. When your favorite app updates the same thing occurs. If that app provides a service, whether it be a social network, streaming media, or checking your bank balance something’s cooking on the backend.
And that’s just the backend updates we’re at least peripherally aware of. Perhaps we need better signage on the Information Super Highway.
You can find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome
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