Trust is not an easy thing to earn. It’s far easier to burn. When it catches fire, it quickly consumes whatever is in its path. Such a conflagration is made worse when it singes those who have long cozied up, supported, and promulgated that trust as their own. Apple and those who make a living covering the company are both fighting a fire neither can put out without the other, regardless of what caused Apple’s rush to market whatever Apple Intelligence and the new personalized Siri was supposed to be.
The money quote of this episode and this moment is from John Gruber at Daring Fireball in Something Is Rotten in the State of Cupertino.
The fiasco is that Apple pitched a story that wasn’t true, one that some people within the company surely understood wasn’t true, and they set a course based on that.
You could say it starts and stops there. You wouldn’t be wrong.
Here’s a quote for Lance Ulanoff on TechRadar:
WWDC 2024 changed all that and gave me hope that Apple was in the AI race, but there were worrisome signs even back then that because, well, it was Apple, I chose to ignore or forgive.
Om Malk says:
It’s clear Apple must radically rethink its reason for being.
The heat on Apple has been smoldering for some time now with smoke in the air, wafting on a number of fronts. While I’m not pointing fingers and criticizing Apple pundits directly, (they were misled in my view), they’ve carried a lot of water for Apple, keeping these other recent flare-ups from burning too hot.
I’ve written about this Apple Intelligence episode previously, but to recap the particulars: Apple announced its flavor of Artificial Intelligence at last year’s World Wide Developers Conference (WWDC), carving out a fire line to slow down the burning narrative that it was behind and possibly missing the moment with AI. Boldly branding it as Apple Intelligence, the key reveal was unveiling a more personalized Siri, that unlike all of the other AI efforts on the market, would give users “AI For The Rest Of Us,” that would retain the firewall of Apple’s marketing mantra of being more secure and private.
Turns out it was a reveal that wasn’t really a reveal, but has now proven all too revealing.
As has been typical with new operating system features the last few years, Apple was clear at WWDC that some of this newness would roll out over the course of the year, so there was no surprise there. Also typical since COVID is that Apple’s announcement was a canned commercial.
Atypical, however, none of the flashier features were ever shown to pundits and journalists, even under cover of an NDA. As Gruber and others are now saying, that smoky smell reeks of vaporware.
Each year Apple faces some degree of heat as it heads into WWDC. I think things will be hotter than most this year with a higher degree of skepticism. What we’re witnessing is a landscape built by years of trust, earning the benefit of doubt, turned to ashes. They say that hell has no fury like a woman scorned, but I’m here to tell you that might take second place when it comes to torching the trust relationship between a company’s PR reps and those who cover them.
Let’s talk about that trust.
Back in my gadget blogging days for GottaBeMobile.com the first rule of thumb was always be skeptical of PR. I’ve been on both sides of that fence, pushing out PR for my own projects and covering it for others. A PR pro tells you the story they want you to cover. Covering that story, you look for the holes in addition to covering it. By and large most of the well know Apple pundits have done a reasonably good job of revealing those holes in my opinion.
Apple was different in that for the most part if they made a claim it usually held up. I remember distinctly when the first iPad was released with a claimed battery life of 10 hours. Those of us at GBM were surprised when those claims proved accurate once we had the devices in our hands. Promise made. Promise fulfilled. Trust earned.
No company is perfect, certainly not Apple. But Apple has been reasonably consistent for most of the time I’ve been covering or using their hardware and software. There have been lapses — Siri being a prime example — but nothing that wasn’t overcome and perhaps, now in retrospect, wrongly overlooked because of the trust Apple built with the media and enthusiasts who covered the company. As most now realize, the smoke and mirror show of last year’s WWDC Apple Intelligence announcement was a red flag warning that needed more scrutiny than relying on trust banked through good will and follow through.
It’s currently being endlessly debated whether or not this failure was caused by a rush to satisfy Wall Street deep in its AI bubble, poor leadership, or just trying to climb too high a mountain too fast in an attempt to create a technical solution that, as announced, would one up those already on the market. In the end I don’t think it matters much what exactly sparked this blaze. I do think it matters how Apple chooses to put out the fire. Those who cover Apple, and more importantly users, feel scorched. I’m guessing there are some in Cupertino feeling that as well.
Burn scars don’t heal well or quickly.
You can find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.
Life on the Wicked Stage: Act 3 