Smartphone Makers Need To Make Delete and Report Spam Buttons A Priority

I’ve written about the changes Apple made to the Phone app before. I’m writing about it again. Apple, other smartphone makers, and the telecommunications companies need to make detecting and deleting spam calls and texts more of a priority. Yes, there’s been some progress but to call it incremental is to insult the idea of incrementalism.

Apple now sends unwanted calls to a sort of purgatory. If they’ve been already identified as spam you may never see them thanks to the new features, unless you check for them. If it’s a new phone call you will have the opportunity to banish it yourself.

It’s an improvement, but it still takes too much effort.

For example if you receive an unwanted call, you see this screen:

Unless you know to hit the delete button or to slide the number to the left for more options the design of the screen offers you only the two options, Delete and Mark as Known. Nothing on the screen gives you any indication on how to mark or delete the call as spam.

Tapping on the Delete button gives you the following options

Swiping to the left reveals the following icons with the orange one giving you the option to block the number.

My suggestion would be to design that first screen so deleting and blocking spam calls was a first page priority instead of having to make an additional tap or swipe to get rid of the number. If you asked me, in an age when spam calls are so prevalent I’d put a Block and Report screen on the main screen when a call comes in.

I also wonder why if I delete, block, and report a number as spam the number hangs around in a list, forcing me to use an edit function to actually get them off my phone. It feels very email like, reminiscent of having to check your spam folder if you think you haven’t received a message. But in these cases, the number as already been identified as such.

Apple has shown that it wants to help with the improvements I wrote about in an earlier post. Apple and other smartphone makers need to go further in helping us rid our phones of these unwanted annoyances.

Of course the telecommunications companies can do better here too. Spam filtering uses databases they maintain of phone numbers reported as spam. All well and good. But if you’ve already identified them as a spammer, don’t let the number make the call or send the text in the first place.

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.

Author: Warner Crocker

I stumble through life as a theatre director and playwright as well as a gadget geek...commenting along the way. Every day I learn something new is a good day, so I share what I find exciting, new, stupid and often worthwhile. View all posts by Warner Crocker