Chatbots, Pins, and Other Talking Distractions

In the end everything boils down to a question of taste or a matter of preference. In the beginning everything bubbles up in a hot tub with the jets on high. That’s kind of how I’m viewing all the bubbling around chatbots, AI Pins , possible AI earbuds, AI glasses, and any other kind of method or gadget folks are devising to talk to computers — those with screens, and those without.

Apple rumors popping like champagne corks are going to turn up the heat on discussions about chatbots, especially since Apple had been previously saying they weren’t interested in creating a chatbot for its Apple Intelligence portfolio. Fortunately most of those discussion will be between humans.

Mark Gurman reports that we’ll see changes to what we currently think of as Siri this spring, but stay tuned for a revamped version that offers the back and forth conversational approach that existing chatbots offer, codenamed Campos,  later this year.

Almost simultaneously, MacWorld reports that Apple employees are being encouraged to use a chatbot called Enchanté in their work. So, it sounds like Apple is seeding the ground for what’s to come.

For the record, I’m not big on voice computing. Yes, I use my Apple Watch to ask Siri to set a reminder or send a text message, but that’s about the extent of what my experimenting with voice computing has boiled down to.

I’ve tried some of the existing chatbots on smartphones and on computers, and I’ve been in the company of others who enjoy using voice as their primary method of interacting with smartphones. I don’t begrudge anybody using voice as their input method if that’s their preference, and I certainly don’t if it makes computing accessible to those who can’t type. But it’s just not for me.

Part of it is I find myself being more accurate when I can type, and part of it is the social aspect. While microphone technology continues to improve to allow better pickup in noisy environments I find it awkward when someone pulls out their smartphone and starts talking to it with others around. I feel compelled to silence myself while they are doing so. I couldn’t imagine using it in my theatre work, compared to using an iPad with pen to take notes, because my talking would be distracting to everyone else in the rehearsal hall. Goodness knows being in a room with small children laughing/crying/talking at the top of their lungs doesn’t strike me as a suitable environment.

I spent a good portion of this fall watching the Chicago Bears on their improbable run, while texting back and forth on several chains with my nephews and others. I can’t imagine doing that in my local sports pub trying to do so via voice input.

I won’t get into a conversation about how some are using existing chatbots for social interactions like therapy and companionship except to say that I’m guessing if those trends continue as voice input as chatbots proliferate, we’ll eventually see similar reactions to curtail that type of usage similar to what we saw back in the day about decreasing smartphone and screen time usage.

There are some interesting questions out there though. OpenAI has already announced its inevitable move into advertising for ChatGPT. I’m sure the others aren’t far behind. I’m not sure how viable advertising really is in a voice chat environment, whether it’s a smartphone, pin, or set of headphones. I certainly wouldn’t want a “conversation” interrupted with an ad. Amazon certainly doesn’t seem to have come close with its Alexa products.  To my way of thinking, ads in chatbot conversations will give new meaning to the clichés about intrusive advertising.

I’m also of the opinion that while the non-smartphone AI devices might be clever gadget accessories, I don’t see them ever replacing smartphones or significantly denting that market. Too much of everyday life has become so inextricably linked to smartphone usage that requires a screen that I just don’t see voice chatbots replacing it. Someday your voice may be your password, but I think we’re a long ways off from that for interacting with the businesses and other institutions we deal with daily.

But who knows where this is all headed. Quite frankly, I don’t think anybody does. Including the chatbots.

You can also find more of my writings on a variety of topics on Medium at this link, including in the publications Ellemeno and Rome. I can also be found on social media under my name as above.